Privacy Policy

A to Zinc is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your information.

1. Collection of Personal Information

We collect personal and health information directly from you when you:

  • Book an appointment

  • Complete intake forms

  • Communicate via email, phone, or our website

  • Undertake functional testing or pathology referrals

  • Use our services through PracSuite, our secure practice management system

Information collected may include your name, contact details, date of birth, medical history, test results, treatment notes, and billing information.

2. Use of Information

Your information is used to:

  • Provide clinical nutrition services

  • Assess your health status and develop personalised care plans

  • Coordinate care with other health professionals (with your consent)

  • Manage bookings, invoicing, and communications

  • Comply with legal and regulatory obligations

3. Storage and Security

All client records are securely stored in PracSuite, a password-protected, Australian-based platform that complies with healthcare data security standards. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

4. Disclosure of Information

We do not share your personal information with third parties unless:

  • You provide written consent

  • It is required by law

  • It is necessary to coordinate care with other health professionals

We do not disclose your information overseas unless explicitly agreed upon (e.g. for functional testing with international labs).

5. Access and Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate or incomplete. Requests can be made in writing to our clinic.

6. Complaints

If you have concerns about how your information has been handled, please contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).